Up and running.
Posted on June 30th, 2007 in Posts | No Comments »
Today at 6:30pm, about 24 hours after I purchased my iPhone, I finally was able to finish activation with my number being ported from T-Mobile…
So last night as far as I got was waiting for activation, after having tried it once already. The first time I just figured maybe AT&T got overloaded with the volume of number-transfer requests, so I didn’t change anything the second time around… it was only afterwards that I did the research into number portability over at the FCC’s website, and learned that if you’re moving your number and you are changing the metropolitan area your phone is registered in, the FCC doesn’t allow the transfer. Now, I never really got the chance to test this using iTunes, because here’s what happened the next morning…
I had expected to get an email back from AT&T letting me know something - either that the transfer had succeeded, or that it had failed - but I had no email… I waited till about noon to call an AT&T rep, and after about 10 minutes of explaining where I was in the activation process, the rep had no other advice than to just wait it out, and said that when I was able to, that I should restart the activation process, and instead of trying to port my number over I should just get a new number, and then call AT&T’s number-transfer department (888-898-7685) and handle it in that fashion. So, at about 4:30pm I got the email from AT&T letting me know that the number could not be ported over… bummer, but it was what I’d expected. I restarted the activation process, this time choosing to get a new number… about 10 minutes later, my iPhone was unlocked and I was up and running on AT&T.
After syncing and playing around with the iPhone for a bit, I called AT&T’s number-transfer department… it’s an automated system, and it asks you to type in the number (I assumed it wanted the number I wanted ported over). After typing it in twice (and it telling me something about not having that number in its records), it transfered me to a human. The rep asked me a few security questions to make sure I was who I said I was, and then asked for the number I wanted transferred, the T-Mobile account number that the number was on, and then a couple security questions to verify I had access to that account… 2 minutes later, the rep told me it was done, and that in exactly 6 minutes, I should power-cycle my iPhone and turn off my T-Mobile phone, and that when I powered up my iPhone the number should be switched, and good for making and receiving calls - instantly… no waiting for it to transfer the receiving calls part. 8 minutes later (for good measure), I power-cycled my iPhone, and BINGO! It was an instant and total switch, in the space of 6 minutes, where as I had waited 5 hours and then about 16 hours on my previous attempts through iTunes.
So… if you’re trying to transfer your number and are having similar difficulties, I’d recommend this method of getting a new number and then calling to have your number transferred… in fact, both of the reps I spoke to seemed to bemoan the fact that AT&T was using that iTunes-based method, hinting that it was causing more problems than it was solving and that it was much easier to just call in and do it manually. I for one agree with the reps - calling in was definitely easier and quicker.
More on my opinions of the iPhone itself later.














